Refund policy

A. Refund Policy

Last updated: October 22, 2026

14-day returns

We want you to love your Tepore order. If something isn't right, you can request a return within 14 days of delivery.

To be eligible, items must be unworn, unwashed and in their original condition with tags attached. For hygiene reasons, socks and leggings can only be returned if they are unopened.

How to start a return

Email us at [EMAIL] with your order number and the item(s) you'd like to return. We'll reply within 1–2 business days with return instructions and the return address. Please do not send items back without contacting us first, as returns sent to the wrong address cannot be processed.

Return shipping

Return shipping costs are the customer's responsibility, unless your item arrived damaged, defective or incorrect.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund at no extra cost to you.

Refunds

Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping fees are non-refundable.

Exchanges

The fastest way to get a different size or color is to return the item you have and place a new order.

Cancellations

Orders can be cancelled within 12 hours of purchase if they have not yet been processed. Email us as soon as possible.